For defective, incorrect or not as described item, please send us a clear picture or video of the issue.
Please tell our customer service the issue in detail, including the return reason, along with your order number. If you need to return items, please contact customre service You may return most new, unopened items within 50 days of delivery and get your refund. US$7 on Standard Shipping Shipping time varies from different countries. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Tobi is not liable for missing packages due to errors on the customer or carrier’s part.We can ship to virtually any address in the world. Tobi is not responsible for any delays caused by the carrier, especially during high-volume periods. We can never guarantee a delivery date and once a package has left our warehouse, we have very little control over it. Please note that the delivery times listed above are only estimations.
Processing Time + Shipping Time = Delivery Time Please allow up to 2 business days (excluding weekends, holidays, and sale days) to process your order. This amount will be deducted from any credit issued. If you refuse any shipments from, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. The minimum order value must be $75 before taxes, shipping and handling.
We offer Free Standard Shipping for all orders over $75 to the 50 states and the District of Columbia. Due to the impact of Covid-19, we are currently experiencing minor delays with our shipping carriers.
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